Have questions?

You can browse our product pages to select the items you need, add them to the shopping cart, follow the instructions to fill in your shipping information and make payment to complete the order.

Once you place an order, we usually process and ship it within 3 business days. The specific delivery time depends on your region and the selected delivery method.

If you need to change your order, please contact our customer service team as soon as possible. If the order has not been processed, we will do our best to accommodate your request. However, once the order has been shipped, we will not be able to make changes.

Once your order is shipped, we will provide you with a tracking number. You can use this number to check the order status on the official website of our delivery partner.

We offer a 30-day return policy. If you are not satisfied with the product you purchased, you can contact our customer service team within 30 days to return it. The returned goods must be in unused condition and returned in the original packaging.

Most of our products come with a warranty period. You can find the specific warranty terms and conditions in the product description or ask our customer service team.

You can contact us via email at salequestnow@resipstraw.com. Our customer service team will respond to you within 24 hours.

Our privacy policy can be found at the bottom of the website, where you can learn how we collect and use your information. If you have any questions about the privacy policy, please feel free to contact us.